Emotional Intelligence Courses

Professional Business and Emotional Intelligence Courses

Emotional Intelligence Courses

If you would like more information on our Emotional Intelligence Courses contact us here.

Apply the Principles and Concepts of Emotional Intelligence to the Management of Self and Others
US 252031 – NQF L5

Course Content

  • Demonstrate Knowledge and Understanding of the Principles and Concepts of Emotional Intelligence in Respect of Life and Work Relations
  • Principles and Concepts of Emotional Intelligence
  • The Concepts of Emotional Intelligence
  • a
  • Analyse the Role of Emotional Intelligence in Interpersonal and Intrapersonal Relationships in Life and Work Situations
  • The Role of Emotional Intelligence in Interpersonal and Intrapersonal Relationships
  • Value of Emotional Intelligence at Work and at Home
  • Techniques for Giving and Receiving Feedback
  • a
  • Analyse the Impact of Emotional Intelligence on Life and Work Interactions
  • The Impact of Emotional Intelligence on Life and Work Interactions
  • The Positive and Negative Impact of Emotional Intelligence
  • The Consequences of Applying Emotional Intelligence
  • a
  • Evaluate Own Level of Emotional Intelligence In Order To Determine Development Areas
  • Analysing Own Responses to Life and Work Situations
  • Strengths and Weaknesses Analysis
  • Techniques for Improving Own Emotional Intelligence

Assessment: Practical

Office Administration

Office Administration
Workshop – NQF L5

  • The Organization
  • Personal Development and Life Skills
  • Dress for Success -Grooming
  • Goal Setting
  • Stress Management
  • Relationships in the Workplace
  • Telephone Etiquette
  • Public Speaking
  • Business Etiquette
  • The Office Movement
  • Ergonomics
  • Managing Information
  • Correspondence
  • Meetings
  • Banking and Petty Cash
  • Time Management

Corporate Courses

Please contact us if you would like an outline on the following Corporate courses:

  1. Professional Corporate Image and Etiquette training courses
  2. Customer Service with Emotional Intelligence
  3. Effective Business Writing & Report Writing Skills
  4. Frontline Etiquette and Telephone Skills

Customer Service with Emotional Intelligence

Creating a good Customer Service with Emotional Intelligence technique strategy starts with attitude, confidence awareness and communication . Our aim is to develop skills which promote, good customer service, tips and tactics to outclass the competition and improved service delivery.

The DCK training Programme on Customer service with Emotional Intelligence will give the learner the essential skills and knowledge to life to the full that they will need to become efficient, professional and confident. The learning of these techniques means that the learner can be successful and ultimately it focuses on enhancing these aspects and introduces the concept that each person is responsible for improving Self.

The learner doing this course should be able to:

  • Examining Body language and behaviour by increasing their knowledge and understanding of Self.
  • The dynamics of Projecting a Professional Image
  • Develop skills in seeing new sides of our personality, behaviour, abilities, strengths and weaknesses.
  • Understanding the importance that attitude can be heard right through a phone.
  • Recognising the skills and techniques needed for Problem Solving and Team Interactions, and the impact it has on Productivity, Efficiency, and Effectiveness.

Course outline

Emotional Intelligence

  • Understanding Human Potential -Physical being – our human body
    -Emotional being – our feelings
    -Mental being – our thoughts
    -Spiritual being – our connection to God / higher powers that provide meaning & direction to our lives
  • Understanding the Mind

Effective business writing & Report writing skills

The business course is an entry-level programme aimed at administrative staff that is required to:

  • write basic letters
  • write e-mails
  • compile minutes of meetings as part of their job
  • write any correspondence through e-mail or letter
  • secure knowledge of formal English grammar

Course outline

  • Writing accurate executive summaries
  • Apply Grammar and Punctuating guidelines
  • Awkward spelling
  • Difficult words / words that sound the sound
  • Bringing the point up front
  • E-mail communication
  • Using punchy disruptive headings
  • Using graphics
  • Writing powerful executive summaries
  • A look at ‘Recommendation’
  • Subject headings that tell it like it is
  • Style and tone
  • The current template and how to make the most of it
  • E-mail communication
  • Using plain everyday Language
  • Keeping sentences short and tight
  • Letter writing tips – getting to the point strait away
  • Writing up minutes of meetings and correctly typing it out
  • Using fonts, tables and graphics effectively
  • Apply layout guidelines as per Council’s template
  • Writing reports effectively and efficiently
  • Descriptive headings

We show participants a systematic approach to business and report writing so that they can write better reports in less time. Participants will gain confidence in writing. We can show them that by following a few simple and easy-to-learn principles, they will be able to write naturally and fluently, without making mistakes.